Returns & Exchanges

At Jolla Shop, we stand behind our electronics with a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we offer a streamlined process for returns and exchanges on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Log into your Jolla Shop account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original manufacturer packaging, including all accessories, manuals, and cables to avoid restocking fees.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device condition, your refund will be processed to your original payment method within 3 to 5 business days.